Jobs in Australia

All About Recovery is seeking an organised and analytical Information Management Coordinator to manage, analyse and report participant, service delivery, compliance and operational information.

You will support NDIS compliance, restrictive-practice authorisation, audit readiness and management decision-making. Working with internal teams and external stakeholders, you will improve data accuracy, documentation standards and workflows across organisational systems, including Vertex360.

Benefits

• Company car for travel purpose
• Fuel card 

Task & responsibilities

• Consult with management, staff and stakeholders to gather and document business, data, reporting, workflow and system requirements.
• Manage information flows across participant records, progress notes, incident reports, restrictive-practice records, service entries and compliance registers.
• Maintain data accuracy in Vertex360 and coordinate corrections, workflow changes and system enhancement requests.
• Collect, validate and analyse participant, service delivery, staffing, funding utilisation, incident and compliance data to identify trends, risks and service gaps.
• Prepare dashboards, KPI reports, data summaries, management briefings and audit evidence packs.
• Coordinate information and documentation for NDIS Commission reporting, including reportable incidents and restrictive-practice reporting.
• Review Behaviour Support Plans, incident reports, risk assessments and progress notes to prepare evidence packs for DCJ restrictive-practice authorisation panels and reviews.
• Maintain records of authorisation outcomes, conditions, expiry dates and follow-up actions.
• Review and improve workflows for participant onboarding, service bookings, rostering, invoicing support, claims support and audit evidence management.
• Monitor documentation quality and support staff to meet information-management and reporting requirements.
• Identify process gaps, data-quality issues and compliance risks, and recommend practical improvements to systems, workflows and controls.

Qualification & experience

• A tertiary qualification at bachelor’s degree level or higher.
• At least one year of relevant experience in a similar position within the NDIS, disability, health or community services sector.
• Current NDIS Worker Screening Clearance and Working with Children Check.
• Full driver’s licence.
• Advanced working knowledge of Microsoft Word, Excel and PowerPoint.
• Experience using participant management systems, CRM or case management platforms, reporting tools and document management systems. Vertex360 experience is highly regarded.
• Demonstrated ability to collect, validate, analyse and report operational and compliance data.
• Experience preparing reports, audit evidence, compliance records and management briefings.
• Strong understanding of privacy, confidentiality, record keeping, information governance, incident management, restrictive-practice documentation and Behaviour Support Plan reporting requirements.
• Strong analytical, problem-solving, written communication and stakeholder engagement skills.
• Excellent attention to detail, sound time management and the ability to manage competing deadlines.
• A professional, collaborative approach and a willingness to support organisational change.