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We are looking for a motivated and experienced Store Manager to lead the daily operations of our main store in Tweed Heads South. This is a hands-on management role with genuine responsibility. You will oversee store operations, support and manage the retail team, maintain stock availability and ensure our customers continue to receive the care and service Adaptive Equipment is known for.

Working closely with the business owners, you will share responsibility for staffing, purchasing, budgeting and key operational decisions.

You will also coordinate inventory and stock movements across our three-store network, helping ensure our Southport and Waterford locations have the products they need.

We are looking for someone who enjoys leading a team, takes ownership of their work and understands how to balance great customer service with the commercial needs of a growing business.

Benefits

•    Work-life balance: Regular Monday-to-Friday business hours with no regular weekend work.

•    Meaningful work: Help improve customers’ comfort, confidence and independence.

•    Genuine leadership: Play a key management role in our main retail store alongside the business owners.

•    Supportive culture: Join a growing team that values honesty, warmth and teamwork.

•    Competitive pay: Salary package based on your qualifications, skills and experience.

•    Career growth: Develop your skills as our retail and wholesale operations expand.

•    Purpose-driven business: Put genuine customer care, ethical advice and lasting relationships first.

Task & responsibilities

• Store Operations: Organise and oversee the day-to-day operations of our Tweed Heads South store, maintaining an efficient, welcoming and professional retail environment.
• Team Management: Manage staff rosters, allocate duties, supervise employees and coordinate recruitment, training and performance reviews in consultation with the business owners.
• Inventory Management: Monitor stock levels, manage inventory records, coordinate stock ordering and oversee the movement and dispatch of products across our three-store network.
• Purchasing and Suppliers: Work with the business owners to determine product requirements, manage purchasing decisions, coordinate supplier orders and review pricing and stock availability.
• Budgets and Financial Performance: Monitor store sales, operating costs and profitability, maintain accurate financial records and assist in preparing and managing store budgets.
• Retail Sales and Customer Service: Oversee retail sales activities, maintain customer service standards and assist customers in selecting mobility equipment that meets their needs.
• Business Development: Work with the business owners to implement retail sales strategies, promotional activities and initiatives to support business growth.
• Customer Relationships: Build and maintain strong relationships with customers, healthcare professionals, suppliers and the wider community.
• Store Systems and Administration: Oversee POS systems, quotations, invoicing, stock records and daily store reporting to support accurate and efficient operations.
• Store Presentation and Compliance: Maintain store presentation, product displays, accessibility and compliance with workplace health and safety requirements.
• Operational Improvements: Review store procedures and recommend improvements to inventory management, customer service and daily workflows.
• Business Coordination: Work closely with the business owners and other store teams to maintain consistent operating standards and support the company’s growing retail and wholesale operations.

Qualification & experience

• 1–3 years of relevant experience in retail management, store management or a similar managerial position.
• Relevant qualification in Retail Management, Business Management or a related field.
• Experience managing retail operations, supervising staff and maintaining customer service standards.
• Sound understanding of inventory management, purchasing, stock control and retail financial performance.
• Experience monitoring budgets, sales targets and operating expenses.
• Confidence using POS systems, inventory software and general computer applications.
• Strong leadership, communication, organisational and problem-solving skills.
• The ability to work independently, make sound decisions and collaborate effectively with business owners.
• Calm, patient and caring approach when assisting customers with different mobility needs.
• Commitment to maintaining a safe, organised and professional retail environment.