Retail Manager

POSITION DESCRIPTION

Retail Manager

Position: Retail Manager

Salary: 76,515 + Superannuation 

Location: Oakleigh South, VIC 3167

Employment: Full- time

About the Role

As Retail Manager, you’ll be responsible for the successful daily operation of our Oakleigh South outlet, ensuring it meets financial, service, and quality goals. This role aligns with Retail Manager duties, requiring a strong blend of operational oversight, team leadership, and hands-on customer service.

Skills:

• Strong leadership, communication, and customer service orientation
• Proficiency in inventory, budgeting and merchandising
• Good problem solving, time-management, and adaptability

• Strong commercial acumen with proven ability to drive sales performance and manage team accountability
• Highly organised with excellent planning and execution capabilities
• Demonstrated experience in successfully planning and executing in-store events such as product tastings or customer appreciation events
• Outstanding communication and interpersonal skills
• Passion for retail excellence and customer service
• Enthusiasm for working collaboratively with business founders in a growing enterprise environment

How to Apply

• Please submit your resume via email or by clicking on ‘Apply’ button.

Benefits

Why Join Magic Brothers?

• Be part of a rapidly growing, family-run pizzeria with a strong local reputation (250+ 5-star reviews) 
• Enjoy a close-knit team culture and supportive family leadership
• Opportunity to shape and grow the Oakleigh South store operations

Task & responsibilities

• Managing and supervising the end-to-end daily operations of the Oakleigh South outlet to ensure optimal service delivery, operational efficiency, and adherence to organisational standards.
• Coordinating workforce planning, including the recruitment, onboarding, training, mentoring, and performance management of staff to cultivate a high-performing and customer-focused team.
• Analysing sales metrics, formulating and executing strategic initiatives to achieve revenue objectives, and identifying opportunities for sustainable business growth.
• Managing inventory and supply chain processes by forecasting demand, placing procurement orders, ensuring timely replenishment, and implementing measures to minimise wastage and shrinkage.
• Overseeing merchandising, store presentation, and promotional campaigns to enhance customer engagement and maximise commercial appeal.
• Delivering exemplary customer service, promptly addressing enquiries and resolving complex complaints to preserve and strengthen customer loyalty.
• Administering financial management processes, including budget preparation, expenditure control, and the accurate maintenance of sales, expense, and profitability records.
• Ensuring rigorous compliance with occupational health and safety regulations, food safety legislation, and internal governance policies.
• Compiling and presenting detailed operational and financial reports, accompanied by recommendations for process optimisation, service excellence, and performance enhancement.

Qualification & experience

Qualifications 

• Diploma, Advanced Diploma, or higher 

Experience:

• Demonstrated leadership in a retail or fast-food environment, managing staff, budgets, and daily operations.
• 1 year of relevant retail management experience