Operation Shift Manager

Amazon are currently seeking expressions of interest for Operations Shift Managers to join our Delivery Station team in Regents Park, Bella Vista or Eastern Creek

Do you have a passion for motivating, mentoring, and coaching a team? Do you pride yourself in maintaining the highest levels of safety, quality, attendance and performance? As an Operations Shift Manager, you'll play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

You'll be an inspiring leader in one of our Delivery Stations, where you'll work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

Please note the shift pattern is based on 4 days on and 3 days off so flexibility is a must for this role as the site operates across 7 days.

Key job responsibilities

• You'll support, mentor, and motivate your hourly workforce.

• You'll maintain Health and Safety standards, while promoting a Health and Safety culture on-site.

• You'll collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.

• You'll need to push, pull, squat, bend, and reach varying weights.

• You'll stand and walk for up to 10 hours during shifts.

A day in the life

Guiding by example, you’ll be responsible for the training and integration of your team, to progressively improve progress. The role is rewarding and impactful, as you strive for excellence together with the team you supervise.

You’ll exercise sound judgement, making sure progress and targets are realistic and achievable. The impact you have, within one of the world’s biggest, most innovative companies, won’t go unnoticed. With us, you have a hand in creating the future of operations and logistics.

About the team

Our World-Wide Operations network delivers millions of packages and smiles to Amazon customers every day. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Basic Qualifications

• 1+ years of employee and performance management experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Can push and pull wheeled dollies loaded with products up to 45 kg during shifts

Preferred qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

• Bachelor's degree or equivalent

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. Our inclusive culture empowers Amazonians to deliver the best results for our customers.