Fertility Coordinator

Adora Fertility is one of Australia’s leading providers of high quality fertility treatment. We are a private clinic committed to high quality, specialist-led fertility treatment without the premium costs. In 2014 we opened our first clinic, changing the fertility landscape by being the first Australian provider to offer bulk-billed IVF, our range of fertility treatment options are now available through our network of clinics in NSW, VIC, QLD and WA. Our focus on providing high quality fertility treatment at a fraction of the cost remains our mission today.

Our highly skilled team consists of Fertility Specialists, GPs, nurses, scientists, embryologists and patient support staff who have all been carefully selected to guide our patients with passion and care.

Benefits  

• Join a safe & inclusive workplace that emphasises its employee's wellbeing and development

• Access to our Employee Assistance Program and free counselling sessions

• Discounts on our Adora fertility services

• Birthday leave

• Paid Parental Leave Allowance - 10 weeks

• Employee awards

• Local social activities

About the Role

A part-time opportunity (Monday, Wednesday and Friday) exists for an enthusiastic individual to join our team as a Fertility Coordinator based in our Greensborough Clinic. 

As first point of contact for our patients, we are seeking that special individual with genuine warmth, attentiveness, and positivity. The primary purpose of this role is to provide a high-quality service and support to the healthcare professionals, nurses and patients in our Fertility unit. 

Our commitment to quality and safety is our highest priority. As a Category B healthcare worker, vaccination against influenza is mandatory in Vic and vaccination against COVID-19 is strongly recommended.

Key Responsibilities

• Preparing patient packs for upcoming nursing consults.

• Preparing patient packs for repeat cycles and mailing them.

• Creating and filling patient checklists as part of preparation for cycles.

• Emailing/mailing pathology forms and scan referrals to patients when required.

• Ensuring all checklists complete in our Patient Management System and that all consent forms and screening bloods are current as patients are commencing a treatment cycle.

• Manage patient collection trays and pending consent documents.

• Ensure all collateral patient material is topped up and order through marketing as required.

• Ensuring medical records, including results, correspondence and any other related material are up to date and filed correctly and in a timely fashion.

• Manage outbound calls for general patient enquiries via email/website.

• Manage patient enquiries as deemed appropriate for skillset as triaged by Nursing team and admin. 

About you 

To be considered for this role, you will possess the following:

• Minimum 2 years’ experience in a customer service or administration role preferably in a healthcare environment

• Excellent interpersonal and communication skills

• A patient-centred warm and caring approach

• Excellent verbal and written communication skills

• Strong computer skills 

• Willingness to learn and grow with the business

• Full training will be provided  

At Adora, we believe in living our values every day. We are committed to Social Responsibility, Integrity, and Empathy, Teamwork, Respect and Excellence. If you share those values and want to contribute to a team that embraces these principles, we invite you to join us, please select the ‘APPLY’ button to submit your application.