Customer Support Specialist

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work®.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Customer Support Manager

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company’s website and trading platforms
• Communicating with clients regarding the company’s products and services via telephone, email and live chat
• Assisting other departments

Candidate Profile:

• Computer literacy with excellent working knowledge of Microsoft Office applications
• Knowledge and experience in FX, CFD industry will be considered advantageous
• A team player with excellent communication skills
• Fluency in English is essential
• Knowledge of additional language will be an advantage but not essential
• Ability to work on public holidays

Our offer:

• • Welcoming, young and multicultural team with approachable leadership
  • Ability to contribute to dynamic business at a growth phase
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
  • Free access to multiple sports and wellness facilities across the country
  • A day off on your Birthday

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
• A short written assessment

Work, grow and succeed in a professional, rapidly-growing company operating in a multicultural environment!