Customer Service Officer

We are proud to partner with a Big 4 financial institution headquartered in Melbourne's Docklands. This is an excellent opportunity to join a respected brand that prioritises people, invests in professional growth, and fosters meaningful connections with both employees and the wider community.

As a member of the Settlements team, you will manage approximately 55-60 calls per day, supporting the end-to-end home loan settlement process. Working closely with financial institutions and brokers, you will play a key role in ensuring a seamless and professional client experience.

This role offers valuable exposure to home loan operations and the opportunity to expand your knowledge across the broader financial services sector.

We're looking for motivated, customer-focused individuals who are ready to contribute, learn, and grow in a professional and supportive environment.

• Customer Service Experience
  Proven experience in a customer service or contact centre role is essential. Experience in banking or finance is highly regarded.

• Excellent Communication Skills
  Articulate, professional, and friendly, with the ability to build rapport and communicate effectively across multiple channels.

• Strong Problem-Solving Abilities
  Confident in assessing customer needs, thinking on your feet, and offering effective, timely solutions.

• Empathy and Patience
  Able to manage sensitive or complex interactions with understanding and care.

• Conflict Resolution Skills
  Calm under pressure and capable of navigating challenging conversations with professionalism.

• Technology Proficiency
  Comfortable using call centre systems and software to manage customer accounts and accurately log interactions.

• Active Listening and Attention to Detail
  A strong listener who ensures all customer concerns are fully understood and information is recorded precisely.

• Multitasking and Time Management
  Organised and efficient, able to manage multiple tasks and meet performance targets within a fast-paced environment.

• Modern Workplace
  A state-of-the-art office located in the heart of Docklands, close to public transport, cafes, and shopping.

• Work-Life Balance
  Rotating weekday roster between 8:00 am and 8:00 pm, with hybrid working options after training.

• Supportive Culture
  Join a collaborative, high-performing team that values respect, accountability, and shared success.

• Career Progression
  Be part of a reputable organisation with a strong internal culture and clear pathways for growth.

• Ongoing Training and Development
  Access to regular coaching, learning opportunities, and development to help you thrive in your role.

If you're ready to build a meaningful career with an organisation that truly values its people, we encourage you to apply today. This is more than just a job-it's a genuine opportunity to grow with one of the most respected names in the Banking & Finance industry.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ***********@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.