Charles Darwin University (CDU TAFE)
1 week full-time (4 days) or 5 weeks part-time (1 day per week)
VTP470 Dealing With Customers is a practical short course that equips employees with essential customer service skills to deliver high-quality service and resolve complaints effectively. Ideal for retail, hospitality, and service industry professionals seeking to enhance their customer interaction capabilities.
There are no formal prerequisites for this course. However, a Language, Literacy, Numeracy and Digital Literacy (LLND) evaluation is conducted to identify any areas where additional support may be needed. Students require computer and internet access to complete assessments and access learning materials through CDU's online learning platform Learnline. Basic computer skills and the ability to engage with online resources are recommended.
The course comprises two units of competency: BSBOPS304 - Deliver and Monitor a Service to Customers (35 hours), which focuses on service delivery principles, customer interaction techniques, and service monitoring strategies; and BSBOPS305 - Process Customer Complaints (30 hours), which covers complaint handling procedures, resolution strategies, and customer satisfaction maintenance. Students will develop practical skills in managing customer expectations, resolving conflicts, and maintaining professional service standards across various customer service scenarios.
Charles Darwin University is a leader in flexible, industry-relevant education delivery across Australia. CDU TAFE offers smaller class sizes for personalized attention, maintains deep connections with Northern Territory businesses and communities, and provides the same support to online learners as on-campus peers. The university is innovative and student-centered, ensuring practical, workplace-focused training that meets current industry standards and employer expectations.
Upon completion, graduates will be equipped to pursue or advance careers in customer service roles across retail, hospitality, tourism, banking, telecommunications, and service industries. The skills developed enable progression to supervisory or team leader positions, customer service management roles, or specialized customer experience positions. The Statement of Attainment provides nationally recognized credentials that enhance employment prospects and professional credibility in customer-facing roles.
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