Charles Darwin University (CDU TAFE)
1 year
Certificate III in Retail prepares students for customer-facing and supervisory roles in retail environments. Ideal for high school leavers and working professionals seeking industry-ready skills in sales, customer service, and store operations.
Students must be Australian or New Zealand citizens, Australian Permanent Residents, or Humanitarian Visa holders. A Language, Literacy, Numeracy and Digital Literacy (LLND) assessment will be conducted to establish suitability and identify support needs. Students require access to a retail workplace with minimum three hours weekly practice to develop skills, which can include unpaid volunteer work. Computer and internet access is required for online modules and assessments.
The course comprises 13 units of competency: 8 core units and 5 elective units totaling 375-445 nominal hours. Core units cover customer engagement, handling customer difficulties, building customer relationships, teamwork, service environment operations, security risks, sales techniques, and workplace health and safety. Elective units allow specialization in areas such as food safety, stock handling, visual merchandising, point-of-sale operations, managing difficult customers, team cohesion, store organization, and team supervision.
Charles Darwin University is the Northern Territory's largest training provider offering industry-ready skills and experience. CDU TAFE provides expert lecturers and industry professionals, first-class facilities, recognition of prior learning for faster qualification completion, and flexible study options. The people-first approach ensures a supportive learning environment that balances study with work and family commitments.
Graduates can pursue roles as frontline sales assistants, customer service representatives, retail assistants, cashiers, retail supervisors, and team leaders across diverse retail settings. The qualification provides a pathway to further training, including progression to Certificate IV in Retail Management. Skills developed support career advancement in retail management, customer service leadership, and specialized retail sectors.
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