Charles Darwin University (CDU)
8 months part-time
Develop essential workplace skills for entry-level business services roles through this nationally accredited certificate. Combining communication, technology, and administrative competencies, this qualification prepares you for roles as administration assistants, clerical workers, or office support staff.
There are no formal entry requirements for this qualification. However, a Language, Literacy, Numeracy and Digital Literacy (LLND) evaluation is conducted to identify areas where you may need additional support. Students will need 24/7 access to CDU's online learning platform Learnline and must ensure their computer meets the required technical specifications. Prior work or life experience is valued through Recognition of Prior Learning (RPL) processes.
The course comprises ten units of competency totaling 320 nominal hours. Core units include: Apply Communication Skills (40 hours), Work Effectively in Business Environments (30 hours), Plan and Apply Time Management (20 hours), Participate in Sustainable Work Practices (20 hours), and Contribute to Health and Safety of Self and Others (20 hours). Elective units allow selection from three groups: Self-Management (Support Personal Wellbeing in the Workplace, 50 hours), Technology (Operate Digital Devices, Use Business Software Applications, or Use Digital Technologies to Communicate, 20-60 hours), and Working with Others (Work Effectively with Others, 40 hours). Students must select a minimum of one unit from Groups A and B.
CDU is the Northern Territory's largest training provider offering industry-ready skills and experience. The institution provides expert lecturers, first-class facilities, and recognition of prior learning to help students qualify faster. CDU's people-first approach ensures a flexible and supportive learning environment, allowing students to balance study with work and family commitments. Pathways into higher education are available for most courses, and the university maintains strong connections with industry professionals.
Upon completion, graduates can pursue entry-level positions in business services including administration assistant, clerical worker, data entry operator, information desk clerk, office junior, or receptionist roles. The qualification provides a foundation for career progression in administrative and business support fields. Further training pathways include progression to BSB30120 Certificate III in Business, enabling advancement to supervisory and management positions. Recognition of Prior Learning can accelerate qualification completion and career entry.
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