TAFE NSW
12 months
Launch your tourism career with hands-on training in operations, customer service, and grounds maintenance. Perfect for those passionate about travel and hospitality who want to work in holiday parks, resorts, or tourism roles.
There are no formal entry requirements for this course. However, to be well-prepared, you should have a passion for tourism and travel, interest in working in holiday parks and resorts, a love of physical tasks and working with your hands, and the ability to communicate and work well with others. A genuine passion for providing excellent customer experience is highly recommended. Some campuses may have additional entry requirements based on local community needs.
The Certificate III In Tourism comprises 15 units of competency: 4 core units and 11 specialty units. Core units cover sourcing and using tourism and travel industry information, providing service to customers, showing social and cultural sensitivity, and participating in safe work practices. Specialty units include holiday park and resort industry knowledge, grounds maintenance (irrigation, landscaping, paving), housekeeping and accommodation services, reception duties, sales and booking systems, customer service, financial record-keeping, first aid, social media management, event administration, tour guiding, and various hospitality and tourism-specific competencies. Students can choose specialty units tailored to their career interests.
TAFE NSW is a leading registered training organisation (RTO 90003) with extensive experience in vocational education. As a nationally accredited provider, TAFE NSW offers nationally recognised qualifications that are portable across Australian states, allowing graduates to pursue work opportunities without additional upskilling. The institution provides comprehensive support services including disability support, language and literacy assistance, careers counselling, and access to modern facilities and resources.
Graduates of Certificate III In Tourism progress into roles such as holiday park attendant, holiday park receptionist, booking agent, customer service agent, inbound tour coordinator, reservation sales agent, and visitor information officer. The qualification provides a strong foundation for further study, with pathways to Certificate IV in Travel and Tourism, Diploma of Travel and Tourism Management, and related hospitality and events qualifications. The customer service and communication skills developed are transferable across all industries.
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