TAFE NSW
4 to 18 months depending on study option and location
Launch your tourism career with practical skills in customer service, destination knowledge, and industry practices. This nationally recognised qualification prepares you for diverse roles in visitor services, tour coordination, and hospitality across Australia's dynamic tourism sector.
There are no formal entry requirements for this course. However, you should have a passion for tourism and travel, the ability to communicate and work well with others, and a desire to work with people. Foundation skills recommended include the ability to plan work and solve problems independently, understand everyday documents, write clear sentences and paragraphs, speak clearly in groups, perform basic maths, and use digital devices. Some campuses may have additional entry requirements based on local community needs.
The course comprises 15 units of competency including 4 core units and 11 specialty units. Core units cover sourcing tourism and travel industry information, providing customer service, showing social and cultural sensitivity, and participating in safe work practices. Specialty units include providing advice on Australian destinations, selling tourism products and services, preparing customer quotations, booking tourism products, providing visitor information, tour guiding, outdoor catering, SCUBA diving, survival skills, landscape maintenance, hospitality services, accommodation reception, vehicle operation, security, Indigenous culture interpretation, and social media and business skills.
TAFE NSW is a nationally recognised training provider offering 26 study and location options across New South Wales. The course is nationally recognised, allowing you to train in one state and take work opportunities in another without needing to upskill. TAFE NSW provides comprehensive support services including disability support, language and literacy assistance, careers counselling, libraries, and scholarship programs to ensure student success.
Graduates progress to diverse roles in the tourism and visitor economy including booking agent, visitor information officer, customer service agent, tour coordinator, tour guide, reservations sales agent, and sales consultant. The qualification provides a strong foundation to advance further with related courses such as Certificate IV in Travel and Tourism, Diploma of Travel and Tourism Management, or other hospitality and events qualifications.
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