TAFE NSW
4-12 months depending on location and study mode
Certificate II in Workplace Skills is a nationally recognised qualification designed to equip you with foundational business competencies including communication, time management, and technology skills. Perfect for those seeking their first administrative role or returning to the workforce, this course combines theory with practical learning in a virtual enterprise environment.
There are no formal entry requirements for this qualification - you can enrol today. However, we recommend having foundational experience in using computers and the internet, a desire to work in a business services support role, and an interest in working with others. Some campuses may have additional entry requirements based on local community needs. Support is available if you need help preparing for the course.
The course comprises 10 units of competency: 5 core units and 5 specialty units. Core units cover working effectively in business environments, time management, health and safety, sustainable work practices, and communication skills. Specialty units include personal wellbeing support, self-awareness development, problem-solving, customer service, digital technology use, financial transactions, business software applications, career planning, and job interview preparation. Practical learning occurs through an online virtual enterprise environment where you'll work with real workplace documents and scenarios.
TAFE NSW is a nationally recognised Registered Training Organisation (RTO 90003) with 16 study and location options across New South Wales. The provider offers flexible delivery modes including on-campus, online, hybrid, and workplace training to suit diverse learning needs. TAFE NSW provides comprehensive support services including disability support, language and literacy assistance, careers counselling, and access to learning resources. The qualification is nationally recognised, allowing graduates to pursue work opportunities across different states without needing to upskill.
Graduates transition into administrative and clerical roles across various industries. Common career paths include General Clerk positions (with strong growth prospects), office assistant roles, customer service officer positions, and reception staff roles. General Clerks earn a median weekly pay of $1,160 and typically work 40 hours per week. The course provides a strong foundation for further study, with pathways to Certificate III and IV qualifications in business administration, medical administration, legal services, and information technology, enabling career progression and specialisation.
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