Allara Learning
3-6 hours
This mandatory RSA certification course equips Queensland hospitality workers with the knowledge to responsibly serve alcohol, comply with liquor laws, and manage intoxicated customers. Essential for anyone working in licensed venues, bars, clubs, or gaming establishments.
There are no formal entry requirements for this course. However, you must have proficiency in written English to engage with course materials and complete assessments. You will need access to a digital device (computer or laptop recommended) with internet connection, a digital camera, and a compatible web browser (Chrome or Firefox). International students on a Student Visa (subclass 500) may enrol as this is a supplementary short course exempt from ESOS Act requirements. A valid Unique Student Identifier (USI) is required before certification can be issued.
The course covers the nationally recognised unit of competency SITHFAB021 Provide Responsible Service of Alcohol. Content includes: interpreting and applying legal requirements for responsible alcohol sale and service; explaining and following organisational policies and procedures for responsible alcohol service; identifying early indicators of intoxication and implementing intervention strategies; outlining and executing procedures for refusing service to intoxicated customers; and using appropriate communication and conflict-resolution skills. The course includes self-paced eLearning modules, online quizzes, and scenario-based role play video assessments that simulate real workplace situations.
Allara Learning is a leading national vocational education and training provider founded in 2009, specialising in hospitality, culinary, retail, business services and leadership training. As an accredited RTO under the Australian Qualifications Framework (AQF) and Australian Skills Quality Authority (ASQA), Allara Learning delivers nationally recognised qualifications valued by industry and educational institutions both in Australia and globally. The course is delivered through the Allara Learning Student Portal, providing comprehensive support services including academic and learning support, language and literacy assistance, and access to experienced training facilitators.
Upon successful completion of this RSA course, you will be qualified to work in Queensland's liquor and gaming industries in roles including liquor service staff, bar attendants, venue managers, licensees, club secretaries, crowd control staff, and RSA marshals. The nationally recognised statement of attainment is valued by employers across all types of hospitality venues, packaged liquor outlets, wineries, breweries, and distilleries. This certification is a mandatory requirement for employment in these roles and demonstrates your commitment to responsible alcohol service and customer safety.
Course fee
Start date
You will be redirected to the training provider to enquire directly. Workinitiatives is not the course or training provider. We aggregate and list courses only.