TAFE NSW
6 months (full-time) or 12 months (part-time)
Become a work-ready medical receptionist with specialised skills in medical administration. This Certificate III course teaches you to interact professionally with patients and medical professionals, manage medical records and accounts, and support medical practices in a nationally recognised qualification.
There are no formal entry requirements for this qualification. However, TAFE NSW recommends you have language and literacy skills to interpret technical language and pronounce complex medical terms correctly, numeracy skills for foundational mathematical calculations and interpreting numerical information related to fees and medical accounts, a computer with internet access, pre-existing experience with Microsoft Office software, and technology skills to access the internet and create, open and save electronic files. You should have confidence to work independently. TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test to understand your individual study needs.
The course comprises 13 units of competency: 6 core units and 7 specialty units. Core units cover workplace communication, sustainable work practices, workplace safety, inclusive work practices, personal wellbeing, and critical thinking in team environments. Specialty units include cyber security and online safety, data collection and management, digital technology collaboration and communication, business software applications, medical terminology and procedures, patient recordkeeping systems, medical account preparation and processing, patient record maintenance, stock and supply control, infection prevention and control, business planning and risk management, project work, and confidentiality and privacy principles in medical environments.
TAFE NSW is a nationally recognised training provider offering 69 study and location options across New South Wales. The institution provides comprehensive support services including disability support, language and literacy assistance, Aboriginal support, careers counselling, and access to LinkedIn Learning. TAFE NSW recognises prior learning and work experience, allowing students to complete qualifications faster through credit transfers. The provider's commitment to tailoring courses to local community needs and offering flexible delivery modes ensures accessibility for diverse learners.
Graduates of this Certificate III in Business (Medical Administration) can pursue careers as medical receptionists, hospital receptionists, administrative assistants, and customer service representatives in healthcare settings. The nationally recognised qualification enables work opportunities across different states without needing additional upskilling. Further study pathways include Certificate IV in Business, Certificate IV in Business Administration, and Certificate IV in Medical Practice Assisting, allowing graduates to advance their skills and take their healthcare administration careers to the next level.
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