North Metropolitan TAFE
1 Semester (full-time on campus); 2 Semesters (online); 1 Year (traineeship)
Develop essential office and business skills for any industry with this Certificate III. Perfect for school leavers, career changers, and those seeking a nationally recognised business qualification to work in office environments.
School leavers must have achieved AQF OLNA or NAPLAN 9 Band 8, or C grades in Year 10 English and Maths or equivalent. Non-school leavers must have completed Certificate I or Certificate II. Approval from Head of Program required for part-time enrolment. For online delivery, you'll need access to a PC, Laptop, or Chromebook with camera, microphone, and reliable internet (tablets not recommended).
Core units cover critical thinking in team environments, personal wellbeing in the workplace, sustainable work practices, inclusive work practices, workplace safety, and workplace communication. Elective units include organising schedules, delivering and monitoring customer service, processing customer complaints, organising personal work priorities, purchasing goods and services, designing and producing business documents, and writing simple documents. You'll develop proficiency in Microsoft Office, business document creation, spreadsheets, and digital communication.
North Metropolitan TAFE is a leading vocational education provider in Western Australia with multiple campuses and flexible delivery options. The institution offers a balanced learning experience combining academic theory with practical workplace training. With experienced instructors, simulated work environments, and industry-aligned curriculum, NMTAFE ensures students graduate job-ready with nationally recognised qualifications.
Graduates can pursue roles as Administration Officers, Office Assistants, Office Support staff, Business Services Officers, Customer Service Advisors, General Clerks, Clerical Officers, and Junior Personal Assistants. The qualification provides a foundation for further study in Certificate IV in Business or Diploma of Business, opening pathways to supervisory and management positions across all industries.
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