GOTAFE (Northern Victoria Institute of TAFE)
1 year
Gain practical business and administrative skills through workplace-based learning combined with online study. Perfect for those starting their career in business administration, customer service, or clerical roles who want to develop competencies in technology, communication, and workplace operations.
Applicants must complete a Basic Key Skills Builder (BKSB) online test to ensure required literacy and numeracy levels are met, and undertake a Pre-training Review interview to ensure the course suits their needs and aspirations. Basic computer skills in Word, Excel, and internet usage are required. Students must have a keen interest in the business sector, the ability to organise and balance self-directed study, and access to a laptop/computer with internet connectivity, digital camera or video camera, and webcam for virtual classes. Prospective traineeship or apprenticeship students must apply through an Apprenticeship Network Provider with their employer.
The course comprises 13 units total: 6 core units and 7 elective units. Core units include: Apply Critical Thinking Skills in a Team Environment, Support Personal Wellbeing in the Workplace, Participate in Sustainable Work Practices, Use Inclusive Work Practices, Assist with Maintaining Workplace Safety, and Engage in Workplace Communication. Elective units include: Apply Communication Skills, Organise Workplace Information, Deliver and Monitor a Service to Customers, Organise Personal Work Priorities, Use Business Software Applications, Use Digital Technologies to Communicate in a Work Environment, and Design and Produce Business Documents. Assessment methods include short answer questions, workplace tasks, and case studies.
GOTAFE (Northern Victoria Institute of TAFE) is an accredited Registered Training Organisation (RTO 3094) delivering nationally recognised qualifications. The institution offers comprehensive student support services including learning support, counselling, disability support, and career guidance. GOTAFE provides flexible delivery options including workplace training, online study, and blended learning to accommodate working students. The provider has established partnerships with employers and apprenticeship networks, ensuring practical, industry-relevant training with strong employment outcomes.
Graduates may be eligible for roles including Word Processing Operator, Information Officer, Data Entry Operator, Customer Service Officer, Payroll Officer, and Clerical Officer. The qualification provides a pathway to further study, including Certificate IV in Leadership and Management (BSB40520) and Certificate IV in Accounting and Bookkeeping (FNS40222). This foundation qualification opens doors to career progression in business administration, customer service, human resources support, and office management across various industries.
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