TasTAFE
5 weeks
Tourism Sales Pro is a five-week practical course that teaches you essential sales and customer service skills for the tourism and hospitality industry. Perfect for people who love interacting with guests and want to launch a career in hotels, travel agencies, or tourism experiences.
There are no essential entry requirements for this course. However, desirable skills and attributes include a love of interacting with people, excellent communication abilities, and strong planning and problem-solving skills. It is recommended that you have access to a computer with reliable internet connection, though TasTAFE provides computers for student use during business hours at all major campuses. You should be prepared with standard items such as pens, notebooks, and paper for classes.
The course covers core units including: SITTTVL001 - Access and interpret product information, which teaches you how to understand and communicate tourism product details; SITTTVL004 - Sell tourism products or services, focusing on sales techniques and customer engagement; and SITXCCS019 - Prepare quotations, developing your ability to create professional pricing proposals. Throughout the course, you'll develop practical skills in handling sales conversations, guiding guests through their experiences, multitasking in a fast-paced environment, and communicating professionally with diverse clientele.
TasTAFE is Tasmania's leading vocational education and training provider with extensive industry connections and expertise in hospitality and tourism. The course is delivered by experienced instructors in a supportive learning environment with access to modern facilities across multiple campuses. TasTAFE offers clear pathways for progression, allowing you to continue your studies into Certificate II or Certificate III qualifications, and provides comprehensive student support services including disability support, counselling, and recognition of prior learning.
Upon completion of Tourism Sales Pro, you'll be well-positioned for entry-level roles in the tourism and hospitality industry. Career opportunities include positions as a front office receptionist, customer service representative, travel agent, or reservations agent. The skills you develop—particularly in sales, customer communication, and service delivery—are highly valued by employers in hotels, travel agencies, tourism operators, and hospitality venues. This course also provides a strong foundation for progressing into higher-level tourism qualifications.
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