TasTAFE
6 weeks
Front Office Essentials prepares you for entry-level hotel reception roles by teaching reservation management, check-in procedures, and booking system operation. Perfect for friendly, organised individuals who enjoy fast-paced customer-facing environments in the hospitality industry.
There are no essential entry requirements for this course. You must be at least 16 years old to enrol at TasTAFE. Although not required, it is recommended that you have access to a computer with reliable internet connection for the online learning components. Standard items such as pens, notebook, and paper are needed for classes.
The course covers core units including: Provide Accommodation Reception Services (SITHACS016) - managing reservations, check-in procedures, and room allocation; Provide Visitor Information (SITXCCS010) - delivering customer service and hospitality information; Use a Computerised Booking System (SITXCCS017) - operating online reservation systems, determining room availability, and recording reservation details. The curriculum combines theoretical knowledge with practical activities on campus and potential work placement opportunities to develop real-world hospitality skills.
TasTAFE is Tasmania's leading vocational education provider with extensive industry connections and practical training expertise. The institution offers blended learning combining online flexibility with hands-on campus activities and work placement opportunities. TasTAFE provides comprehensive student support services, recognition of prior learning, and pathways to further study or employment in the hospitality sector.
Upon completion, you will be equipped for entry-level positions including Front Office Receptionist, Customer Service Representative, and Reservations Agent in hotels and hospitality establishments. The skills developed provide a foundation for career progression in hospitality management, guest services, and tourism operations. Many graduates advance to supervisory roles or specialise in specific areas of hotel operations.
Course fee
Start date
You will be redirected to the training provider to enquire directly. Workinitiatives is not the course or training provider. We aggregate and list courses only.