TasTAFE
Short course
Gain the skills and knowledge required to provide responsible gambling services in Tasmanian gaming venues and comply with the Gaming Control Act 1993. This course is ideal for current or prospective gaming venue employees seeking to fulfill legislative requirements and obtain a Special Employee Licence.
The minimum age to start this course is 16 years old. However, it is a legal requirement for any person working in a licensed gaming venue to be 18 years old. No prior qualifications are required. You will need access to a computer with a reliable internet connection, a notebook, pencil or pen, and proof of ID. Upon enrolment, TasTAFE provides a Microsoft Office license including MS Word, MS Excel, and MS Defender.
Core unit: SITHGAM022 Provide responsible gambling services. The course covers providing responsible gambling services and information to customers, reading and interpreting problem gambling signage and brochures, understanding industry and regulatory codes of conduct, responding to problem gambling behaviour, identifying potential problem gamblers, dealing courteously and discreetly with customers, applying appropriate solutions within your responsibility scope, seeking assistance from colleagues when needed, and using appropriate software to record gambling-related incidents and staff actions.
TasTAFE is Tasmania's leading vocational education and training provider with extensive experience in hospitality and gaming industry training. The course is specifically designed to meet Tasmanian legislative requirements under the Gaming Control Act 1993 and is recognized by the Department of Treasury and Finance, Liquor and Gaming Branch. TasTAFE offers flexible online delivery, comprehensive student support services, and recognition of prior learning to help students succeed.
Upon successful completion, you can pursue career opportunities as a Keno Operator, Gaming Machines Attendant, or Croupier in licensed gaming venues across Tasmania. The Statement of Attainment fulfills the requirements for obtaining a Special Employee Licence, which is essential for working in casinos, hotels, or clubs undertaking specific gaming duties. This qualification opens pathways to employment in the gaming and hospitality industry.
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