Sureway Skills Training
12 months
The Certificate III in Retail prepares you for customer-facing roles in retail environments. Whether you're starting your retail career or aiming for supervisory positions, this nationally recognised qualification equips you with practical skills in customer engagement, store operations, and team leadership across supermarkets, department stores, and specialty retailers.
You must have a Unique Student Identifier (USI) to enrol in this nationally recognised training course. Basic digital skills are required, including the ability to use email, internet, create and save documents, and access online learning platforms. You'll need access to a computer or smart device with reliable internet connection. If you don't have a USI, Sureway Skills Training can assist you in obtaining one during the enrolment process.
The Certificate III in Retail comprises 8 core units and 5 elective units (13 total). Core units include: Engage the Customer, Assist with Customer Difficulties, Build Customer Relationships and Loyalty, Work Effectively in a Team, Work Effectively in a Service Environment, Identify and Respond to Security Risks, Sell to the Retail Customer, and Contribute to Workplace Health and Safety. Elective units include: Receive and Handle Retail Stock, Produce Visual Merchandise Displays, Organise and Maintain the Store Environment, Support Marketing and Promotional Activities, and Organise Personal Work Requirements. Work experience is required as part of the qualification.
Sureway Skills Training is an established RTO (Number 91058) with over 30 years of experience, founded in 1991. The provider offers dedicated one-on-one support from enrolment to completion, flexible blended learning options, and access to government-subsidised training programs. Their nationally recognised qualifications are designed to provide job-ready skills that employers seek, with flexible study schedules that accommodate work and personal commitments.
Upon completion, you can pursue roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, or team leader. This qualification opens pathways to supervisory and management positions within retail, enabling career progression across diverse retail settings including supermarkets, department stores, specialty retailers, and quick service restaurants. The industry-recognised credential provides a competitive advantage in the job market.
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